• India’s third largest hotel chain, ITC Hotels, will carry out DNV GL’s „WeAssure“ certification and use the VeChain-based My Care tool as part of its reopening.
  • Visitors to ITC Hotels will be able to scan the My Care QR Code and view the rating statement stored on the VeChainThor blockchain.

The „My Care“ tool developed by VeChain and DNV GL continues to be very popular. After recently two shipping companies, Viking Lines and Color Lines, as well as the international hotel group InterContinental and the world’s leading steel company ArcelorMittal, have implemented the VeChainThor blockchain-based solution, a new well-known company has now become known to rely on the technology.

With ITC Hotels, India’s third largest hotel chain, with over 100 hotels, will rely on My Care. As DNV GL made public in a blog post, ITC Hotel has commissioned DNV GL Business Assurance, one of the world’s leading independent third-party assessment and certification bodies, to implement the „WeAssure“ programme to ensure safe reopening of hotels in the face of the COVID 19 pandemic.

Based on My Care and the Infection & Emergent Pathogen Risk Prevention Framework, the program will review the existing hygiene and safety standards of ITC hotels across India and help improve them. The result is expected to be a significantly improved health, hygiene and safety standard for ITC Hotels, in line with national and international regulations and industry best practices.

By certifying and maintaining the standards, the hotel group is seeking to build consumer confidence, as Anil Chadha, Chief Operating Officer of ITC Hotels explained:

The increased level of health, hygiene and safety will strengthen ITC Hotels‘ ‚WeAssure‘ programme and create greater moments of trust for the customer. Our philosophy of responsible luxury commits us to providing world-class luxury experiences that meet the most important needs for well-being and safety through responsible practices that are immensely important in the unprecedented circumstances we face today.

DNV GL is designed to train hotel staff and staff members and to enable smooth implementation of the protocol, and aims to ensure guests have strict cleanliness and disinfection practices. Implementation will be assessed by DNV GL using a Maturity Assessment Protocol and will include a review and extension of infection standards, a detailed risk assessment of processes and practices, including front office, housekeeping, laundry, food and beverage, facility layout, equipment maintenance and infection risk management.

Visitors to ITC Hotels can find a My Care QR Code at the hotel and open DNV GL’s assessment statement, which provides numerous details of the assessment in a consumer-friendly manner and is stored on the VeChainThor blockchain for added confidence and integrity.

Luca Crisciotti, CEO of DNV GL Business Assurance, commented on the cooperation with the Indian hotel group:

Through our daily work with hospitals in the area of quality and infection prevention, we know how complex but also how critical it is to set up the right standards and risk-based prevention systems. To help ITC set up a robust system that will help them regain and continuously build customer confidence, we combine our HSE and risk management experience and expertise, our own hospital infection prevention standard and industry best practices.


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